We will accept returns and offer replacements (if the product is in stock) or a full refund (if no longer in stock) when: the products have demonstrably been damaged prior to arrival at the shipping address; or, the products received are clearly different from those ordered; and, where you let us know within 24 hours of receipt. Please note, if you use a service to forward the package on from the shipping address to a further address we're not able to cover any damage during this onward transit.
We may also consider a return if you decide you no longer want your product within 14 days. The product must be unopened, in its original condition, and correctly packaged; if this is not the case we may not be able to refund you the full sum, or indeed any sum. Please note, unfortunately this doesn't apply to personalised products. We can't refund the postage, and in addition you will need to cover return postage; we recommend you use a recorded delivery service, keeping the proof of delivery. Please don’t return your products until you’ve advised us via email, and we have accepted the return of the goods.
Refunds will be credited back to your account when we have received your returns. While we will process that refund promptly, we can’t control how long the banks take to process the request; you should contact your bank for more details.